Refund and Returns Policy

Thank you for shopping with It’s Time NG. We are committed to ensuring your satisfaction with every purchase. Please read our Refund and Return Policy carefully to understand your rights and how we handle returns and refunds.

Eligibility for Returns

You may return items purchased from our store under the following conditions:

  • The item is returned within 5 days of delivery.
  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase (order confirmation or receipt) is provided.

Refund Process

  1. Contact our customer support team at sales@itstimeng.com or +234 708 619 2861 (WhatsApp) to initiate a return.
  2. Provide your order number and a detailed description of the issue.
  3. Our team will guide you on how and where to send the item.

Shipping Costs

  1. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  2. Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days to the original payment method.
  • In the case of rejected returns, we will notify you with an explanation

Exchanges

Exchanges are only available for defective or damaged items. If you need to exchange an item, please contact us at sales@itstimeng.com or +234 708 619 2861 (WhatsApp).

Damaged of Defective Items

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery.
  • Provide photographic evidence of the damage or defect.
  • We will arrange for a replacement or refund, depending on your preference and item availability.

Cancellations

You may cancel your order before it is shipped. Once shipped, the refund and return process will apply.

Need help?

For further assistance, please reach out to us:

  • Phone: 08142715003
  • WhatsApp: +234 708 619 2861
  • Email: sales@itstimeng.com
  • Business Hours: [Insert Business Hours]

We value your business and are committed to providing you with the best shopping experience.